The timeless silhouette of the Hannes sofa collection makes it a great choice for your living area! With classy winged backs accented by buttonless tufting, nailhead trim on the rolled armrests, and wood bun-turned front legs, Hannes combines the best of traditional design without sacrificing comfort. Also included are accent pillows with removable colors in a floral pattern for a splash of color against the demure gray upholstery. This beautiful sofa set is sure to impress!
Size Disclaimer: Actual dimensions may vary slightly due to manufacturing tolerances.
Color Disclaimer: Actual product color may vary due to monitor and device differences.
Shipping & Returns
Shipping
- Free Shipping: All orders ship free in eligible regions (continental U.S. or CA & NV depending on store).
- Processing Time: In-stock items ship in 1–3 business days. Custom/special orders ship in ~3–5 weeks (when applicable).
- Transit Time: UPS/FedEx: 1–7 business days. Truck freight: 3–10 business days.
- Delivery: Small parcels may be left without signature (driver discretion). Truck deliveries are appointment-based and Threshold service unless upgraded to Room of Choice or White Glove.
- Tracking: Provided after shipment.
- Damage on Delivery: Note any visible damage with the driver and contact us within 48 hours. Do not refuse delivery.
Returns & Cancellations
- Return Window: Eligible items may be returned within 5 days of delivery.
- Exclusions: Custom or special orders, closeout, discontinued, and surplus items are non-returnable. Bedding (including mattresses, mattress toppers, pillows, sheets, and comforters), assembled merchandise, and other products marked as non-returnable are also excluded.
- Fees: 20% restocking fee. Outbound and return shipping costs are your responsibility (including for “Free Shipping” orders).
- Condition & RMA: Items must be new, unused, in original packaging, and returned with an RMA (valid 2 weeks). Returns shipped to the address we provide (not office location). Include return tracking.
- Refunds: Issued to original payment within 2 business days after inspection. Banks may take up to 7 days to post.
- Cancellations: Allowed only before shipment or production. Once a tracking number is issued, cancellation isn’t possible. Special/custom orders cannot be cancelled.
Defective or Post-Delivery Issues
- Defects/Warranty: Manufacturer’s warranty applies; resolution is at the manufacturer’s discretion. Photos may be required.
- Damage Claims: Keep all packaging and provide photos when requested to process claims promptly.
Warranty & Care
All products sold on this site are covered by the
limited warranty provided by the manufacturer.
Warranty terms vary by brand and product. In general, manufacturer warranties
cover defects in materials and workmanship under
normal residential use for a limited period.
- Warranties are non-transferable and apply only to the original purchaser.
-
Coverage excludes normal wear and tear; misuse, abuse, or negligence; improper assembly,
installation, or maintenance; unauthorized modifications or repairs; damage from accidents,
freight, or handling; products used in commercial, rental, or institutional settings; and items
sold “as-is” or as floor models.
-
Warranty service, parts replacement, or repairs are provided at the
manufacturer’s discretion. If an identical part or product is unavailable,
a comparable substitute may be offered.
- Some manufacturers exclude shipping, labor, inspection, and/or packaging costs from coverage.
How to File a Warranty Claim
- Review the warranty terms on the manufacturer’s website for your item.
- Submit your claim directly to the manufacturer and follow their process.
- Have your proof of purchase (sales receipt or invoice) and any requested photos or details ready.
For brand-specific warranty details or contact information, please visit the applicable manufacturer’s
website or customer service page.
This page summarizes general manufacturer warranty practices for convenience only and does not modify or replace any manufacturer’s written warranty. Rights vary by brand and by state.